Shipping policy

ORDER PROCESSING:

Please allow 24 hours to process your order. Expect an email within 24 hours to let you 

know when your order is on the way!

STORE PICKUP ‑ 1215 Collegeview Dr NW Apt.5 Cleveland TN 37312

Orders can be picked up daily, from 9 AM-3 PM. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY:

During checkout, enter your address and choose the ship option. Click the "continue to

shipping" button. Local delivery is available for addresses within 20 KM of our store.

If the local delivery option does not show up during checkout, your order is not eligible for Local delivery:

Orders placed before 3 PM during store hours 9 AM-5 PM will be delivered the same

day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real‑time tracking information.

FLAT RATE SHIPPING:

Orders are generally shipped within 24 Hours using i.e. UPS , Fed Ex, Canada

Post's delivery standard is 2 ‑ 7 days. Flat rate shipping fee of $19.99 applies to orders shipping

to locations outside local region. We do not ship outside of USA & Canada at this time.

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $19.99 flat rate shipping to entire USA.

Shipping option:

Option 1               2 Days Free
Option 2               Next day Delivery $19.99

REFUNDS, RETURNS AND EXCHANGES:

We accept returns up-to 180 days after delivery if the item is unused and in it's original condition, We will refund the full order amount minus shipping costs for the return.

In the event that your order arrives damaged in any way, please Email us as soon as possible at freeroger97@gmail.com with your order number and a photo of the item's condition.
We address these on a case-by-case basis but will try our best to work to words satisfactory solution.

If you have any further questions, please don't hesitate to contact us at freeroger97@gmail.com